FAQ

Frequently Asked Questions

1. How long will my order take to deliver?

Orders within India usually take 3 - 5 business days. Tracking details will be shared via WhatsApp/email once dispatched.

2. Can I return or exchange a product?

Yes, Only replacement is allowed for damaged or unused products. Refunds are not available. Please see our Return Policy  for details.

3. How can I pay for my order?

You can pay for your order using the following methods:

1. Cash on Delivery (COD) – Pay in cash when the product is delivered to your address.

2. Online Payment – Use debit/credit cards, UPI, net banking, or wallets supported by our checkout system.

Note: 

COD orders may have higher RTO (Return to Origin) risk.

Prepaid/online payment orders are faster to process and safer for both customer and supplier.

4. Are your products available in Kerala / India?

Yes, we deliver all over India, including Kerala.

5. How do I contact customer support?

You can contact us via the Contact Us page or WhatsApp link available there.

6. Are the products genuine and of good quality?

Yes! We carefully select our products and ensure they meet high-quality standards.

7. Can I cancel a COD order?

COD orders can be cancelled within 1–2 hours of placing the order. After that, cancellation is not allowed.